Sesui VoIP Cloud

Transform your organisation with VoIP Cloud from Sesui

With BT’s legacy ISDN infrastructure being decommissioned, organisations of all sizes are having to rethink their telephony provision.

Fixed line ISDN is dead

Traditionally, telephony has been locally managed, requiring the maintenance, configuration and management of a physical box (PBX) at every site, with sites connected via ISDN lines

With BT closing the traditional telephone network ISDN lines and related services are being replaced by flexible VoIP Cloud telephony solutions allowing:

Flexible working for staff, working on-site, at home or remote locations
Remove all physical equipment on site and call records/recordings – de-risking the site facility for GDPR, Compliance and Data Protection
Allow staff to use either Softphone applications and/or VoIP handsets
Use your existing Microsoft Teams application to allow staff to make and receive calls from anyone
Call recording available as required
Centralised cost control – no remote / home user cost

We’ve made the service simple to deploy:

1.Work with a Sesui Service Manager to configure unique call routing and queuing plans in the Sesui Cloud Call Manager,

2.Connect the Sesui Cloud to your organisation through a dedicated broadband connection,

3.Use Sesui softphones or plug-in our pre-configured CISCO VoIP handsets

Allow Sesui Call Manager to help you migrate your whole estate

1. New and established full VoIP cloud sites
Able to tap into resources across the organisation

2. Old world PBX set up accommodated
– Creates virtual network between sites.

3.Remote worker resources given more freedom
– Staff can be based anywhere including client locations.

4.Home-working staff
– Employees can be based from home or revert there in Disaster Recovery.

5.HQ admin centre
– Centralised location that can be mirrored remotely.
– Connects to all sites and locations for simple communication and tracking.

6.Connect to mobile
– Any worker anywhere

The way we work has changed forever

As how and where we work has been transformed by COVID-19 there is a need to join together how staff communicate with each other and with clients. The benefits of joining up your team with the Sesui VoIP Cloud enables you to work flexibly and remotely with the control of knowing who’s doing what.

With greater demands being placed on organisations, a shift to a flexible VoIP Cloud telephony solution will:

Allows smart routing of callers to the right staff wherever they may be working – best seen in routing sales or technical support calls to specialist teams using voice or video.

Single source of reporting showing Real-time Call Stats and simple to access historical reporting – critical for managing peak demand and team performance reviews.

Extend the organisations employment reach allowing staff to be connected to other staff members and clients from anywhere in the UK.

Talk to us

The quickest way to understand how Sesui can help you deliver better customer service through our VoIP Telephony solutions is to talk with one of our consultants. Simply complete the form and we’ll be in touch.

Sesui are proud to have received our ISO/IEC 27001 Information Security Management certification following a comprehensive audit from the leading organisation in the field, BSI.

“Our customers don’t care where the team is based. All they want to know is that we’re committed to supporting all of our European territories. And thanks to the Sesui Virtual Contact Centre, we’re able to give our customers the service they expect, in their own language.”

With telephone donations increasing year-on-year, it was important our contact centre solution could adapt and grow alongside the St Martin-in-the-Fields Christmas Appeal. Sesui provides us with a high level of insight from the call data, and the team works with us to refine the process for next time.

If you’re in the public sector, you can purchase our solutions faster and more cost-effectively through the government’s G-Cloud framework, where we’re an approved Crown Commercial Supplier.

When an OHES Environmental customer needs to contact us, it’s critical that they get through. Sesui supplies a level of reliability that means customers can call us and we can immediately meet their needs.

Eight years ago Sesui became one of the stakeholders in our vision for the future, and we made the decision to put our phone system in the cloud. Back then the cloud was a Silicon Valley buzzword and not particularly ‘NHS’. But we did it and very quickly saw results.

You can rest assured that we have: secure connections, devices and software; controlled access to our data; up-to-date devices; and full protection against viruses and other malware. All fully certified as part of the government’s Cyber Essentials scheme.

We’re one of just a handful of approved communications providers on Practice Index, set up to help practice managers find the very best partners for their organisation.

Kudos to Sesui for efficiently delivering a solid, scalable, real-time, flexible and responsive call management solutions across our ever-evolving environment.