Update – Sesui Pandemic plan – 27 May
Week 11 – Sesui pandemic planning update. Our continued focus is on:
- Maintaining our services, ensuring our clients and staff are protected and that all our plans and activities are fully aligned with the advice being communicated by the UK Government.
- We believe it is important you understand that we are making decisions daily in response to the changing Government guidelines and client needs.
Update since our last communication:
- The Sesui service continues to perform as expected with no major service interruptions.
- No Sesui staff have been directly affected by the virus. The team continue to work from home, following the Government’s latest guidance.
- Sesui services have been identified in the ‘critical and essential’ category by the UK Government, ensuring health providers – 111, Urgent Care, GPs etc. – continue to operate.
- During the pandemic Sesui has got used to a different type of normal. As we approach our Year 2 annual ISO27001 audit, carried out by the highly respected BSI, we are scheduled to complete the audit remotely over video – certainly a first for us.Whilst preparing for the areas and processes that will be covered during the two-day audit it is interesting how, apart from the close interaction with colleagues, our work day using Sesui’s cloud CCaaS services feels pretty normal. We continue to communicate over the telephone and video and access our business policies, procedures and data through the cloud.
Contact with our clients remains consistent to the pre-COVID period and we’ve maintained contact and work with our partners and suppliers. And if required, there is no part of our systems and services we cannot monitor, maintain, investigate, enhance or report on should we be required to do so in support of our customers and our employees. Business as (new) normal.
- BT Openreach – All work remains subject to resource and skills availability and will follow the shared priority principles where / if needed. Openreach reporting more staff returning to work after self-isolation
- Moving to home working? – if you are planning to move from your current mode of operation to home based working, please let us know so we can factor this into our operational model before it happens. Contact firstname.lastname@example.org
Please let us know if you any have specific concerns or if there are any other organisations you would recommend or like us to help at this time.