When Travel Is Complicated

Travel is changing. In the short- to medium-term at least, business travel may be reduced, but you can be sure that any corporate travel that does take place will be of real business importance.  More than ever, travellers will be looking for help in ensuring their routes and carriers are safe, free from disruption and fast.

Post-COVID19, Travellers are ever more aware of the potential challenges of travelling – and while those challenges may not be in anyway related tothe Pandemic, they are more likely than ever to need to rely on the expert support of your agents.

More often than not, meeting these expectations requires a conversation with a booking agent to ensure transfers are smooth, reservations are correct and stress is taken out of the equation.

We help make these vital connections happen, so your agents can provide the high levels of service your customers expect on every call. We do this by lifting your communications into the cloud – without the need to replace the systems you already have. And we make them work in a way that overcomes departmental, geographical or technological barriers, while staying aligned to customer needs.

A Single Starting Point
For The Customer Experience

All customer interactions, whether a call, email or SMS, are received in the Sesui cloud. This gives you the ability to define exactly how service is delivered. Customer needs can be determined by the number they dialled, the number they’re calling from, or by using intuitive menus. This allows you to prioritise based on need or service agreements, and to accurately pass the call to the right person or team, first time, regardless of where they’re located, or the system they’re using.

Free Consultation

The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.

Understanding The Customer Journey

The dynamic nature of travel, means that it’s not always possible to get a clear picture of demand, and how well you’re meeting customer needs.

We give you real-time visibility of the demands on your operation, and how well you’re responding to them. You see every customer interaction, how quickly they’re responded to and the end-to-end customer journey. You can respond to the extraordinary as it happens, and gain insight into the root causes of customer frustrations.

Adding The Personal Touch

Call us: 03445 600 600