Swan Surgery, Petersfield extends partnership with Sesui
Oxford, 17 May 2019
Sesui Cloud Communications, leading providers of VoIP telephony to the healthcare sector, is pleased to announce that they have extended their year-long partnership with Swan Surgery in Petersfield, Hampshire
Rajdeep Laly, Partner at Swan said “Sesui’s service has been excellent, delivering all our patient calls into a dedicated assessment team ahead of GP Total Telephone Triage (TTT). Having our calls managed through Sesui gives us an insight into calling behaviour and enables us to improve practice efficiency and patient experience. Our Partners have also trialled the Sesui GP Connect video consultation service in preparation for the changes from the GMS 19/20 Contract. In summary, Sesui has relieved the stress on our practice by putting in the latest cloud telephony to manage calls and deliver improved patient and surgery experience. We are now looking forward to using the Sesui service across the practice, further benefiting staff and patients.”
Lee Bryant MD at Sesui said “We know from the recent BBC Panorama programme the stress that the frontline NHS and GPs are under. We also know from speaking to GPs and practice managers that freeing up surgery time and ensuring calls are handled effectively is critical in improving patient experience and relieving the stress in the surgery environment. Working with Swan has been a true partnership, we are delighted that Swan has benefitted by making the most of our flexible VoIP services and in-built reporting.”
Sesui Ltd is the bright British innovator and creator of award-winning call management software – Sesui Cloud Call Manager. Established in 2003, Sesui works with the public and private sector to tailor make cloud communications solutions, covering everything from Virtual Contact Centres, VoIP calling services and Home Worker solutions, to caller insights and disaster recovery. It specialises in complex bespoke problem solving, with Sesui Cloud Call Manager offering a range of customisable features. Sesui is a recipient of the Queen’s Award for Enterprise in Innovation, adding to a string of other industry awards.
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