Sesui receives prestigious Queen’s Award for Enterprise
Sesui i-Platform celebrated for its flexibility to deliver, immediacy to scale, and simplicity to use
We are delighted to announced that Sesui is the proud recipient of the 2016 Queen’s Award for Enterprise – the UK’s highest accolade for business success – following a rigorous and highly competitive judging process.
Awarded for outstanding business achievement, Sesui has been recognised within the innovation category on account of its in-house i-Platform that underpins all its cloud-based telephony solutions. Intelligent and location-independent, the i-Platform, wholly owned and developed by Sesui, is compatible with all and any existing client infrastructure, benefitting customers with significant cost savings and the flexibility to easily scale the solution and implement system changes.
Containing sophisticated and reliable call management functionality, including call routing, recording, messaging, queuing and real-time reporting on all call metrics, the i-Platform is guaranteed to deliver even in the event of a disaster recovery incident. Within the healthcare sector, for example, Sesui’s advanced call recording functionality on all inbound and outbound calls is heavily utilised by primary and urgent care providers across the UK, ensuring patient/advisor recordings are easily located and retrievable over the NHS secure network.
Lee Bryant, Managing Director, Sesui, commented: “While other cloud-based contact centre providers are restricted by their utilisation of third party telephony platforms, we have focused our efforts on developing our own in-house capabilities. Not only can we pass on significant benefits to our customers with the i-Platform, we have a solid, future-proof foundation for exciting forthcoming telephony solutions, and we’re absolutely delighted our efforts and ambitions have been endorsed by such an illustrious award.”