Virtual “Raise my Hand”
The ‘work from anywhere’ approach has meant we need to adapt how contact centre teams and processes work.
Responding to demand from a leading NHS client Sesui have released a new feature that emulates the need for contact centre agents to get support by raising their hand/a card on the floor of the contact centre.
The virtual “Raise my Hand” feature allows a button to be placed on any operator’s screen that once selected broadcasts an alert to a defined support group. Download the solution guide to find out moreDownload