Case Study – Urban Five-Surgery GP Practice

A story familiar to many practices, for a long time Jai Medical operated with only a limited number of phone lines into the surgery, with patients handled on a first come first serve basis. But when you’re sick, the last thing you want is to hear is an engaged tone.

By moving the whole system into the cloud with Sesui Cloud Call Manager, Jai Medical gained access to an infinite number of lines into its surgeries so it could finally do away with engaged tones. Then in 2017, Jai Medical adopted Sesui’s Virtual Contact Centre, allowing the Practice to focus five specialist call handlers on getting the calls answered across its five surgeries, and freeing up in-hours staff to focus on the patients in surgery deserving the team’s full attention.

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