How Cloud Contact Centres place people at the heart of customer service
Connecting people, to people
Over recent years we’ve seen a growing trend towards leveraging self-service to engage with customers, whether through web-based apps, interactive voice response, or even through automated bots. In many cases this has been highly successful in serving the customer more efficiently and taking basic enquiries and transactions out of the contact centre. However, it also means that when a customer needs to speak to someone, their call tends to be critical and complex.
At Sesui, we help organisations to connect customers to the right person when it’s critical that they speak to someone. Our cloud contact centre floats above your organisation delivering a seamless experience to customers and a highly efficient way of connecting people to people.