GP Telephony Research Report
With demand for appointments continuing to grow, and GP numbers falling, along with a requirement to provide extended and out-of-hours care, those at the front line of primary care are under more pressure than ever before.
During a 12-week period this summer, we spoke to GPs and Practice Managers to explore how they currently use their phone systems in the context of these pressures, and how they see the advent of PCNs influencing technological adoption.
In doing so, we uncovered three key practice personas, with quite different approaches: Tech Advocates, Traditional, and Busy Coping surgeries.
Read the full report to understand which persona applies to you, and how the most forward-looking GPs are harnessing telephony to improve patient care and work smarter.Download