Putting cloud communications on the agenda at Urgent Health UK

Last week, we headed to Birmingham for Urgent Health UK’s (UHUK) annual conference – our seventh year in attendance. A great opportunity to not only reconnect with familiar faces in the out-of-hours and urgent care space, but to hear the latest insights from frontline teams every day addressing the mismatch between demand and resourcing. The theme couldn’t have been more urgent for everyone in the room… ‘Getting to Grips with Integration and Working Together’. As event sponsor we got the chance to share our story, specifically on how we’ve been working with GPs up and down the UK to make flexible working – work.

Our story begins in London and our eight-year partnership with Jai Medical Centre, where we’ve been helping the team more tightly manage stretched GP resources across its five practices. At the same time, we’re aiding its move into extended hours by helping its GPs securely make and take patient calls from home.

Again in London, with the team at London Central & West Unscheduled Care Collaborative (LCW UCC), a GP-led not-for-profit providing urgent care to 800,000 patients. LCW was commissioned to pilot the non-emergency 111 service and we came onboard to integrate these calls with Adastra Patient Management. We securely store all of the call recordings over N3 / HSCN. A call handler then requests a time and date stamped recording through the Adastra patient record system. The recording is then streamed to the agent, ensuring personal data compliance, as no audio files are held in the system. A more efficient experience for all.

Heading North, and the next stop is Leeds where Bradford GP Taz Aldawoud has created the ground breaking Doc Abode platform. We like to think of it as Uber for doctors! It’s essentially software that allows clinicians to use a mobile app to flexibly offer their availability for phone triage or home visits local to them. We’re exploring with Taz how Sesui Cloud Call Manager can then help Doc Abode users to securely make and take patient calls remotely.

Finally our story takes us to Northern Ireland, and our flexible working pilot with South Eastern Health and Social Care Trust. Here, too few GPs – barely 5% – were available for out-of-hours triage. But, with the offer of remote working, 50% put their hands up to get involved. We’re now working with the team to run a 12-month pilot where GPs remotely make their patient calls from home, while still accessing Adastra. The GPs working remotely expect to match, if not exceed, the call rates (6 to 8 per hour) of their call centre colleagues. We look forward to sharing the results!

We have a story to tell on flexible working in healthcare – a story that takes us the length and breadth of the UK. As Jeremy Hunt put it in his timely interjection from the RCGP Conference, “we have to back GPs to do their job”. Flexible working through the cloud is HOW we: mobilise GPs into communities; empower GPs to securely perform consultations and diagnoses remotely; and support urgent care providers in delivering more responsive, joined-up care. No matter how complex the brief, we can help make flexible working a reality.

We’re Sesui… recent winners of the Queen’s Award for Enterprise in Innovation with a proven track record in helping 111 and out-of-hours providers, GP federations and ambulance services (not to mention organisations in almost every other sector) to make vital connections. If you’d like to hear more about our story, or keep in touch with how these stories unfold, then be sure to follow us on Twitter @Sesui_ltd or sign up for our regular newsletter at info@sesui.com.

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