Responding to Patient Calls

Watch how Sesui Practice Connect improves the patient experience in the NHS by applying our smart cloud technology to GP practice phone systems.

Intelligent Call Routing

We’re able to understand the nature of each call before it’s even been answered. With all calls managed through the Sesui private cloud, you can prioritise critical incoming calls and ensure they’re answered faster. Our smart call routing also means that rather than waiting in a queue, we can direct a caller exactly where they need to go.

This dramatically improves the caller’s user experience, ensuring they’re quickly connected to the right person, whilst relieving the bottleneck on reception and switchboard.

Answering Every Call

Your calls are answered in the Sesui Private Cloud, so you never run out of lines and patients never hear an engaged tone. Patients get the option to select the services they need, and are kept informed of where they are in the queue. And when it’s busy, we help patients by telling them the best time to call back.

They’ll see a noticeable difference in service, with calls being answered promptly and professionally, while relieving the pressures on your reception team.

Understanding Patient Demand

Don’t just understand how many calls your practice receives each day, but get to know how many patients never get through. We can show you the complete picture, giving you a full understanding of patient demands, including the number of calls received, peak call times and the average time you take to answer.

What’s more, we can provide this information in real-time, so you can quickly flex your resourcing when you need to.

How we're helping healthcare organisations

Learn more about our healthcare solutions, and how they're already making a difference to PCNs, Alliances/Federations, Integrated Urgent Care providers and patients across the UK.

Call us: 03445 600 600