Watch how Sesui Practice Connect improves the patient experience in the NHS by applying our smart cloud technology to GP practice phone systems.
We’re able to understand the nature of each call before it’s even been answered. With all calls managed through the Sesui private cloud, you can prioritise critical incoming calls and ensure they’re answered faster. Our smart call routing also means that rather than waiting in a queue, we can direct a caller exactly where they need to go.
This dramatically improves the caller’s user experience, ensuring they’re quickly connected to the right person, whilst relieving the bottleneck on reception and switchboard.
Your calls are answered in the Sesui Private Cloud, so you never run out of lines and patients never hear an engaged tone. Patients get the option to select the services they need, and are kept informed of where they are in the queue. And when it’s busy, we help patients by telling them the best time to call back.
They’ll see a noticeable difference in service, with calls being answered promptly and professionally, while relieving the pressures on your reception team.
Learn more about our healthcare solutions, and how they're already making a difference to PCNs, Alliances/Federations, Integrated Urgent Care providers and patients across the UK.