Understand user demand and plan proactively

You may know how many calls your organisation’s telephone system receives each day, but do you know how many service users never get through, or are wrongly transferred to the wrong team? Sesui can show you the complete picture, giving you a full understanding of demand, including the number of calls received, peak call times, time taken to answer and length of calls.

We can provide this information in real-time, so you can quickly flex your resourcing when you need to.

Multi-Practice, Multi-Surgery Communications

A common frustration for patients is when they call their GP Practice, wait patiently to be answered, only to then be told they need to dial a different number. It’s an integrated service that’s disconnected by its communication system.

We help PCNs, merged practices and healthcare communities to not just connect in principle, but to connect in practice. We link each telephone system, and SMS service together in the Sesui cloud, ensuring that every patient, clinician and service are connected through a single, multi-surgery communications platform.

Opening Up Possibilities

Uniting services with a common communications platform opens up endless possibilities to respond to growing demands and to provide more integrated interactions with the community.

With Sesui Call Manager for Public Sector we allow resources to be shared between practices and physical locations. We help migrate public services from a siloed approach, to a truly user-focused approach, at every stage of their journey.

Gain Insights Into Patient Needs

Sometimes the best way to view the patient experience, is to step back and look at the big picture. That’s often easier said than done, when each surgery or provider only has sight of their own service. By bringing everyone onto our single, integrated communications platform, we can provide that holistic view, with reporting insights that show how many calls went unanswered, how many calls are escalating from triage to clinicians, or how many calls to GPs would have been better served by a different service.

Free Consultation

The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we'll be in touch.

Call us: 03445 600 600