You may know how many calls your organisation’s telephone system receives each day, but do you know how many service users never get through, or are wrongly transferred to the wrong team? Sesui can show you the complete picture, giving you a full understanding of demand, including the number of calls received, peak call times, time taken to answer and length of calls.
We can provide this information in real-time, so you can quickly flex your resourcing when you need to.
Uniting services with a common communications platform opens up endless possibilities to respond to growing demands and to provide more integrated interactions with the community.
With Sesui Call Manager for Public Sector we allow resources to be shared between practices and physical locations. We help migrate public services from a siloed approach, to a truly user-focused approach, at every stage of their journey.
The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we'll be in touch.