Public Sector

Public Sector services play a critical role on the wellbeing and smooth running of society. Their contact centre and broader service teams face considerable challenges in supporting the myriad issues provided.

We help these teams do more with limited resources by making it easy for service users to connect to the right service at the first time of asking, by phone, video, email or text.

And we do this by equipping agents, regardless of their location, with what they need to better serve your service users.

Managing Calls from Service Users

Sesui Connect enables you to respond to increasing call demand across all the resources available to you, rather than solely resting with the individual departments or teams.

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Flexible Working for Public Sector

We help public sector workers achieve a better work life balance by prioritising the hours they are available, rather than their location, so they can provide support to callers anywhere, at any time.

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Call Manager For Public Sector

By harnessing the unique capabilities of the Sesui cloud, we ensure that public sector organisations can work in partnership, uniting multiple sites and different communications systems.

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Free Consultation

The quickest way to understand how Sesui can help you deliver better customer service through our cloud contact centre solutions, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.

When an OHES Environmental customer needs to contact us, it’s critical that they get through. Sesui supplies a level of reliability that means customers can call us and we can immediately meet their needs.

“Our customers don’t care where the team is based. All they want to know is that we’re committed to supporting all of our European territories. And thanks to the Sesui Virtual Contact Centre, we’re able to give our customers the service they expect, in their own language.”