Sesui Virtual Contact Centre – private sector
Whether you’re a business with hundreds of agents, or have employees in just one or two offices, we can design a virtual contact centre that’s the right fit for you. With Sesui Virtual Contact Centre your teams can deliver an amazing customer experience every time, no matter where they are, or the time of day. And you can manage your agents as if they were all in the same room; working as a team as they make and take calls, receive messages, use the same scripts and CRM database, as well as record, store and replay calls from their desktop or mobile device. Plus our smart call routing system makes decisions about how to prioritise calls and the right place to send a caller. It means the people best placed to handle the call, get the call. It’s responsiveness on a whole other level.
Best of all, you can manage your resourcing down to the minute, with the flexibility to scale the solution up or down depending on call volumes and demand; so you only pay for the capacity you need.
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“Our customers don’t care where the team is based. All they want to know is that we’re committed to supporting all of our European territories. And thanks to the Sesui Virtual Contact Centre, we’re able to give our customers the service they expect, in their own language.”
Timothy Raemdonck – Brady EMEA