We can build pre-call and post-call notifications into your solution. Pre-call notifications are passed to agents before a call’s connected to help increase agent performance and caller satisfaction. This could be an audio “whisper” notifying the agent about the caller, or an HTTP notification sent to another application, typically your CRM tool. A script can be programmed to appear on screen to guide the agent as they accept the call. Post-call notifications are tailored to suit different call outcomes. Text messages, emails or voicemails can be sent to: line managers alerting them to missed calls; sales managers notifying them of any sales related opportunities; or specific team members advising that a call didn’t get through. This functionality is especially useful for clients with “out of hours” teams.
See how we can integrate Sesui Cloud Call Manager into your business. Download Sesui Cloud Call Manager Datasheet.