Meet the Team: Daniel Mallet
Meet our ‘not so new’ customer service professional, Daniel.
Daniel has been with Sesui for a year and joined the team after gaining many years’ experience working in the customer service sector, so you know you’re in great hands with any of your needs.
Hi Daniel! Tell us, what led to you joining the Sesui team? If you could summarize the year, what would you say?
Before I joined Sesui I spent over five years working in the hotel industry, primarily in the customer service department. Alongside this, I worked with the IT team doing data entry and handling online bookings. This is what initially sparked my interest in a career within technology and Sesui was the perfect fit.
Since working for Sesui I have completed 6 months training to gain an in-depth understanding of the company’s cloud-based communications system. Even though it was overwhelming at first, I feel hugely grateful for the investment Sesui has made in me, and a year down the line I can’t actually believe how much my knowledge has grown. I feel comfortable with the full range and variety of customer enquiries, and from a day-to-day basis I could be handling anything from logging out-of-hours tickets to reviewing customer call plans and identifying trends within call logs, which is very fulfilling. It’s even better to know that I am executing everything to Sesui’s very high professional standards.
Where do you see yourself in the next year or two?
I am looking to complete additional training in order to gain more experience in a Service Manager role but I’m also interested in pursuing the technical aspects of second line support. I would like to learn more about the technical side of problem solving and resolution in order to progress my career.
And when you’re not busy servicing client enquiries? Tell us a little about yourself…
Outside of work I lead a busy lifestyle. Music is my main passion and I’m a drummer in a few bands, including a reggae band. I also play league football and am currently spending a lot of time decorating my new place. Any free time I do get, I spend at gigs.