Being there for your customers when they need you most, requires a responsive and effective service around the clock.
We help companies provide this in a way that not only meets the needs of their customers, but their business too. This could be a 24×7 team operating from a centre, an on-call team working remotely or at home, or a combination of the two. With Sesui Home Worker Connect you can deliver standout customer service from any location, at any time, using any device.
As a cloud-based solution, we can support customer service agents in any location. That way, you can maintain your central teams while benefiting from greater resourcing flexibility to handle peaks in demand, or in providing out-of-hours service from agents or specialists at home.
2020 was a seismic event for many businesses who had to rapidly adapt to remote working while maintaining high-levels of support in order to ensure their own – and their customers’ businesses kept operating. Being able to quickly pivot to remote operations has become essential. With Sesui, this can be achieved quickly with no compromise in how your specialist colleagues connect with your customers.
And as businesses and staff warm to the idea of more flexible, hybrid working models going forwards, Sesui Agent Connect means agents in the field or working from home are never out of contact with your office teams, as every customer interaction is not only visible on a tabbed dashboard that the whole team sees, but is also integrated into your CRM.
The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.