Delivering 24×7 services easily through remote working

Being there for your customers when they need you most, requires a responsive and effective service around the clock.

We help companies provide this in a way that not only meets the needs of their customers, but their business too. This could be a 24×7 team operating from a centre, an on-call team working remotely or at home, or a combination of the two. With Sesui Home Worker Connect you can deliver standout customer service from any location, at any time, using any device.

As a cloud-based solution, we can support customer service agents in any location. That way, you can maintain your central teams while benefiting from greater resourcing flexibility to handle peaks in demand, or in providing out-of-hours service from agents or specialists at home.

Managing Peaks In Demand

Whether it’s seasonal peaks in demand, or typical weekly surges, with Sesui Home Worker Connect, you can flex your workforce to meet demand.

Removing the need for colleagues to come into a physical centre, and instead allowing them to work from home, provides more options for flexible staffing and shift patterns. Peak hours can be supplemented with part-time, home-based workers, and seasonal demands can be met by extending the virtual team beyond the contact centre.
We remove the physical boundaries, while preserving the efficiencies of a professional contact centre.

Providing Business Continuity, No Matter What

2020 was a seismic event for many businesses who had to rapidly adapt to remote working while maintaining high-levels of support in order to ensure their own – and their customers’ businesses kept operating. Being able to quickly pivot to remote operations has become essential. With Sesui, this can be achieved quickly with no compromise in how your specialist colleagues connect with your customers.

And as businesses and staff warm to the idea of more flexible, hybrid working models going forwards, Sesui Agent Connect means agents in the field or working from home are never out of contact with your office teams, as every customer interaction is not only visible on a tabbed dashboard that the whole team sees, but is also integrated into your CRM.

Case Study – Corporate Travel Management

Find out how we've helped Corporate Travel Management empower their agents and meet stringent SLAs.

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Responding To The Unexpected

Whether it’s a transport strike, building closure, or other unexpected disruption, you still need to be able to deliver great customer service to your customers.

When the unexpected happens, Sesui Call Manager gives you the on-demand capacity to cope, while Sesui Home Worker Connect gives you the freedom to pull in additional team members from home, or other locations.

Free Consultation

The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.

Call us: 03445 600 600