Making Vital Connections

Helping organisations deliver vital customer connections

Healthcare

Healthcare

We help primary and urgent care providers, by matching clinical capacity with patient demand.

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Travel

Travel

Travel can be complicated when it is, we make it easy for your customers to call.

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Voluntary

Voluntary

When people need your support, or want to support your work, we help make that vital connection.

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A complete cloud Customer Service Solution

Join up your team from the contact centre, field or home, and connect all of your customer conversations too, so you can deliver a more personal, 24/7 customer experience. We have over 5 years’ experience of helping companies connect with their customers and deliver outstanding service when it really counts

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The Sesui Difference

We’re problem solvers, we look at every angle. The things you hadn’t considered, or didn’t even know were possible. It means we can truly make a difference, with solutions that help not-for-profit organisations achieve more with finite resources, and commercial organisations to stand out from the competition. We call this the Sesui difference — it’s nimble, elastic and sustainable.

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99.999% uptime

We're reliable

We're reliable — our network's up 99.999% of the time

100% track record

We've got a great track record

Our 100% track record — we've never lost a client due to poor performance

We're recommended

We're recommended

We're recommended — 95% of our clients recommend us to others

We're responsive

We're responsive

We're responsive — we'll make most client change requests within 2 hours

We're strong

We're strong

We're strong — with 3 UK-based data centres using 6 carriers

We're privately owned

We're privately owned

We're privately owned — a British company in business for 15 years

We're always here

We're always here

We're always here — 24/7/365

We're Secure

We're secure

We're secure — Cyber Essentials Certified, PCI DSS Compliant

We're Approved

We're approved

We're approved — Crown Commercial Service provider, Practice Index Approved Supplier

Clients, Partners & Accreditations

Eight years ago Sesui became one of the stakeholders in our vision for the future, and we made the decision to put our phone system in the cloud. Back then the cloud was a Silicon Valley buzzword and not particularly ‘NHS’. But we did it and very quickly saw results.

With telephone donations increasing year-on-year, it was important our contact centre solution could adapt and grow alongside the St Martin-in-the-Fields Christmas Appeal. Sesui provides us with a high level of insight from the call data, and the team works with us to refine the process for next time.

“Our customers don’t care where the team is based. All they want to know is that we’re committed to supporting all of our European territories. And thanks to the Sesui Virtual Contact Centre, we’re able to give our customers the service they expect, in their own language.”

When an OHES Environmental customer needs to contact us, it’s critical that they get through. Sesui supplies a level of reliability that means customers can call us and we can immediately meet their needs.

We’re one of just a handful of approved communications providers on Practice Index, set up to help practice managers find the very best partners for their organisation.

Practice Index Approved Supplier

You can rest assured that we have: secure connections, devices and software; controlled access to our data; up-to-date devices; and full protection against viruses and other malware. All fully certified as part of the government’s Cyber Essentials scheme.

Cyber Essentials

If you’re in the public sector, you can purchase our software in a faster and more cost-effective way through the government’s G-Cloud 10 framework, where we’re an approved Crown Commercial Supplier.

Crown commercial service approved

Kudos to Sesui for efficiently delivering a solid, scalable, real-time, flexible and responsive call management solutions across our ever-evolving environment.

Sesui are proud to have received our ISO/IEC 27001 Information Security Management certification following a comprehensive audit from the leading organisation in the field, BSI.

Call us: 03445 600 600