Responding to Patient Calls

Watch how Sesui Practice Connect improves the patient experience, by applying our smart contact centre technology to GP practice phone systems.

Intelligent Routing

By using different numbers or caller selected options, we’re able to understand the nature of each call before it’s answered. That way, you can prioritise critical calls coming in to your surgery telephone system and get them answered faster. Our smart call routing means that rather than sitting in a queue, we can send a patient call exactly where it needs to go.

This dramatically improves the patient experience, ensuring they’re quickly connected to the right person, while relieving the bottleneck on reception and the surgery switchboard.

Answering Every Call

Your calls are answered in the Sesui Cloud, so you never run out of lines and patients never hear an engaged tone. Patients get the option to select the services they need, and and are kept informed of where they are in the queue. And when it’s busy, we help patients by telling them the best time to call back.

They’ll see a noticeable difference in service, with calls being answered promptly and professionally, while relieving the pressures on your reception team.

Understanding Patient Demands

You know how many calls your surgery telephone system receives each day, but do you know how many patients never get through? We can show you the complete picture, giving you a full understanding of patient demands, including the number of calls received, peak call times and the average time you take to answer.

What’s more, we can provide this information in real-time, so you can quickly flex your resourcing when you need to.

Healthcare Infographic

With 49% of doctors claiming their current workload is unsustainable, something has to change. Learn how Sesui helps make vital patient connections through the cloud.

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Free Consultation

The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.

Call us: 03445 600 600