Connect together clinical and non-clinical staff across multiple sites and home workers. All phone and video calls are logged and recorded for compliance through the NHS accredited Sesui private cloud.
Connecting patients in need of help to the most appropriate clinician quickly is a fundamental goal of Integrated Urgent Care. However, it’s often unachievable due to services’ physical locations and their underlying communications infrastructure.
Sesui helps IUC providers respond to:
Connecting patients in need of help to the most appropriate clinician quickly is a fundamental goal of Integrated Urgent Care. However, it’s often unachievable due to services’ physical locations and their underlying communications infrastructure, where existing phone systems are either, restrictive and inflexible systems, or services are disconnected from each other. This results in the flow of patient calls being restricted and the passing between services, prioritisation, and triage being significantly hampered.
Sesui Urgent Care Connect overcomes this by connecting all systems and services through with a single communications platform that enables you to act as a single, integrated organisation. Without replacing any hardware, it enables prioritisation and routing of calls to the right clinician anywhere across any service.
Getting clinicians to support out-of-hours services is a key challenge for IUC providers. The thought of driving to a regional hub to work a four or five-hour shift at the weekend, on the back of a regular work week is not appealing to many. When surveyed, almost half of GPs we asked told us that remote working is the answer.
At Sesui, we make this possible. Clinicians can simply use their home/work phone or mobile to connect with patients via the Sesui secure cloud. Not only does this give flexibility to front-line staff, it enables IUC providers to deliver a more responsive, comprehensive and efficient service to patients.
Sometimes a telephone call is insufficient for a clinician to correctly diagnose a condition and recommend the best course of action.
This is why Sesui have introduced video-consultation capabilities as a standard feature. Clinicians providing IUC can invite patients to switch from an existing phone call to video consultation simply by sending an invite by SMS or email. There’s no need to for patients to sign-up, no software to download, they just click and connect. Not only does this approach provide reassurance to patients, it allows faster and more accurate diagnoses, relieving pressure on other parts of the NHS.
Leaders of IUC providers need to easily access key call data to ensure targets are met and standards of care are maintained. With Sesui, you gain an in-depth insight into your operation. You’re able to see the demand placed on your services over any time period and understand how well you’re meeting that demand. The ability to identify trends and respond to them before they affect your service delivery, allowing you to set and track clear targets for continuous improvement.
We’ve worked with the NHS for over 15 years counting many GP practices, Urgent Care providers and GP federations among our clients. As such, we understand the real-world challenges facing primary and urgent care and how the right communications tools can help.
You can rest assured that we have: secure connections, devices and software; controlled access to our data; up-to-date devices; and full protection against viruses and other malware. All fully certified as part of the government’s Cyber Essentials scheme.
If you’re in the public sector, you can purchase our solutions faster and more cost-effectively through the government’s G-Cloud 10 framework, where we’re an approved Crown Commercial Supplier.
Sesui are proud to have received our ISO/IEC 27001 Information Security Management certification following a comprehensive audit from the leading organisation in the field, BSI.
