Responding to Patient Calls

Watch how Sesui Practice Connect improves the patient experience by applying our smart VoIP technology to GP practice phone systems.

Intelligent Call Routing

By using different numbers or caller selected options, we’re able to understand the nature of each call before it’s answered. That way, you can prioritise critical calls coming in to your surgery telephone system and get them answered faster. Our smart call routing means that rather than sitting in a queue, we can send a patient call exactly where it needs to go.

This dramatically improves the patient experience, ensuring they’re quickly connected to the right person, while relieving the bottleneck on reception and the surgery switchboard.

Answering Every Call

Your calls are answered in the Sesui Cloud, so you never run out of lines and patients never hear an engaged tone. Patients get the option to select the services they need, and are kept informed of where they are in the queue. And when it’s busy, we help patients by telling them the best time to call back.

They’ll see a noticeable difference in service, with calls being answered promptly and professionally, while relieving the pressures on your reception team.

Understanding Patient Demand

You know how many calls your practice telephone system receives each day, but do you know how many patients never get through? We can show you the complete picture, giving you a full understanding of patient demands, including the number of calls received, peak call times and the average time you take to answer.

What’s more, we can provide this information in real-time, so you can quickly flex your resourcing when you need to.

Call us: 03445 600 600