Watch how Sesui Practice Connect improves the patient experience by applying our smart VoIP technology to GP practice phone systems.
By using different numbers or caller selected options, we’re able to understand the nature of each call before it’s answered. That way, you can prioritise critical calls coming in to your surgery telephone system and get them answered faster. Our smart call routing means that rather than sitting in a queue, we can send a patient call exactly where it needs to go.
This dramatically improves the patient experience, ensuring they’re quickly connected to the right person, while relieving the bottleneck on reception and the surgery switchboard.
Your calls are answered in the Sesui Cloud, so you never run out of lines and patients never hear an engaged tone. Patients get the option to select the services they need, and are kept informed of where they are in the queue. And when it’s busy, we help patients by telling them the best time to call back.
They’ll see a noticeable difference in service, with calls being answered promptly and professionally, while relieving the pressures on your reception team.