Wallboards do more than display information — they give it meaning. Sesui’s contact centre wallboard takes your live call information and makes it directly relevant to your contact centre and individual teams.
Not only does that help supervisors make better resourcing decisions in-the-moment, but it also helps engage and motivate agents by giving them context to their work.
Metrics include: calls abandoned / successful / in-progress, operator availability, queue stacks, SLA alerts and more, to help the whole team work more flexibly to deliver those vital first contact resolutions.
The quickest way to understand if you could benefit from Wallboard Connect, or any of Sesui's customer service contact centre solutions, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.