Better Agent Management
Good contact centre agents can be hard to come by. Holding on to them can be harder still. Sesui Supervisor Connect helps you support your team to work to the best of their abilities, with all the information and functionality they need to give your customers a great experience.
Clear insights into individual agent performance helps you to not only identify your agent superstars, but to better support the whole team with additional training and support when it’s needed.
Meet Your SLAs Every Time
— And Prove It
Our real-time statistics will help you handle calls more efficiently. You’ll not only be able to deliver on your SLAs, you’ll be able to prove it. You’ll see the number of inbound calls, abandoned calls and the average time calls are answered, on an hourly, daily and weekly basis, so that you can flex your resourcing as needed, and develop staffing models that better reflect demand. And we’ll work with you to design tailor made management reports, as well as 10 preconfigured reports that you can access individually, or schedule automatically.
We’ll help you stay compliant too, with built-in call recording, so you can make sure your agents are sticking to the script and that key compliance statements are adhered to.