More and more, routine customer service requests are handled on web or voice based self-service channels. So when your customers do call, you know it’s important.
We help you quickly resolve time critical and complex customer issues, by giving your specialist employees and remote agents the freedom to work anywhere at anytime, at home or on the road, so that when face-to-face conversation’s needed, they can make it happen.
In the contact centre, or on the road, with Sesui there’s no compromise in how your specialist colleagues connect with your customers.
Sesui Field Agent Connect means agents in the field are never out of contact with your office teams, as every customer interaction is not only visible on a tabbed dashboard that the whole team sees, but is also integrated into your CRM.
The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.