More and more, routine customer service requests are handled on web or voice based self-service channels. So when your customers do call, you know it’s important.
We help you quickly resolve time critical and complex customer issues, by giving your specialist employees and remote agents the freedom to work anywhere at anytime, at home or on the road, so whatever the time of day, or the reason for the call, there’s always someone available with the skills to help.
Being there for your customers when they need you most, requires a responsive and effective service around the clock.
We help companies provide this in a way that not only meets the needs of their customers, but their business too. This could be a 24×7 team operating from a centre, an on-call team working remotely or at home, or a combination of the two. With Sesui Home Worker Connect you can deliver standout customer service from any location, at any time, using any device.
As a cloud-based solution, we can support customer service agents in any location. That way, you can maintain your central teams while benefiting from greater resourcing flexibility to handle peaks in demand, or in providing out-of-hours service from agents or specialists at home.
The quickest way to understand how Sesui can help you, is to talk with one of our consultants. Simply complete the form and we’ll be in touch.