Category Archives: News & Coverage

23rd October 2017

Putting cloud communications on the agenda at Urgent Health UK


Last week, we headed to Birmingham for Urgent Health UK’s (UHUK) annual conference – our seventh year in attendance. A great opportunity to not only reconnect with familiar faces in the out-of-hours and urgent care space, but to hear the latest insights from frontline teams every day addressing the mismatch between demand and resourcing. The theme couldn’t have been more urgent for everyone in the room… ‘Getting to Grips with Integration and Working Together’. As event sponsor we got the chance to share our story, specifically on how we’ve been working with GPs up and down the UK to make flexible working – work.

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27th September 2017

Sesui wins 2017 ‘Cloud Telephony Product of the Year’ Award!


Computing, the UK’s leading business technology publication, has unveiled its 2017 Cloud Excellence Awards winners and Sesui is delighted to announce it has been named ‘Cloud Telephony Product of the Year’!

Designed to showcase the biggest and best in the industry, the Awards demonstrate how cloud can enable organisations to respond rapidly to changing market conditions – and to experiment with new ideas, products and tools – while being an incredibly efficient way to set up new infrastructure and platforms. The Awards were newly introduced this year making us one of the first ever winners, and aim to raise the profile of innovators in the cloud industry – from the most compelling products and vendors through to top use cases from end-user firms.

The Cloud Excellence Awards were presented at a glittering gala dinner that took place at the Hilton Tower Bridge in Central London; winners were announced by Computing’s Special Projects Editor, Tom Allen and special guest host and comedian Zoe Lyons. Continue reading

12th September 2017

Sesui to Attend 2017 Call Centre and Customer Services Summit


Sesui is excited to be attending the 2017 Call Centre and Customer Services Summit.  Bringing together suppliers, customers and industry experts, the Summit presents a unique opportunity for interactive seminars and valuable networking opportunities to discuss key industry changes and innovations. The event will be held on Monday 18th and Tuesday 19th September 2017 at the Hilton, Deansgate, in Manchester.

We will be attending the Summit, showcasing our award winning cloud-based Sesui Cloud Call Managers software, tailor made to help make your voice communications run smoothly.

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16th August 2017

Sesui wins ‘Best Cloud-Based Contact Centre – UK’


Corporate Vision, a leading monthly international publication in the corporate arena, has unveiled its 2017 Technology Innovator Awards winners and Sesui is delighted to announce it has been named ‘Best Cloud-Based Contact Centre UK’.

Now celebrating its third year, the Technology Innovator Awards is designed to showcase talented individuals, teams and firms that form the backbone of this dynamic industry. It aims to raise the profile of those whose innovative thinking and commitment to technology make the industry what it is today.

The win comes after Sesui was awarded two 2016 Technology Innovator Awards – the ‘CV Innovation Award’ for the Sesui i-App, and the award for ‘Most Pioneering Cloud-Based Contact Centre’.

Laura Hunter, Awards Co-ordinator, commented: “Technology is vital to everyday life, therefore it has been a real pleasure to be able to showcase those dedicated to making innovations happen. I would like to congratulate my winners and wish them the best of luck going forward.”

Read the Corporate Vision Technology Innovator Awards 2017 supplement for more information.

23rd June 2017

Our MD, Lee Bryant, features in Comms Business!


Since the call logging applications of years past, communications management products have evolved rapidly and, with the increased use of Cloud deployment, systems today are currently undergoing the next phase of their development. In a special Market Report on the subject, Comms Business spoke to the Managing Director of Sesui, Lee Bryant, for some industry insight!

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22nd May 2017

The business benefits of cloud telephony


Cloud telephony provides an opportunity to enhance customer interaction and improve experience, as outlined in my earlier blog. Now onto the business benefits – and today’s silver lining of cloud-based services!

Starting with the trend towards home-working; as this grows, businesses are keen to ensure their infrastructure enables them to maintain visibility and connectivity with remote workers, wherever they are. Likewise, with companies often operating regional call centres across multiple locations, the importance of having a complete picture of call activity is paramount. However, the individual telephone systems that support regional call centres often operate in isolation or are run by different providers – thereby (ironically) clouding the situation. Cloud telephony brings everything together into a central system. This means that remote workers access the same system as those on-site – and, crucially, deliver a consistent customer experience. Continue reading