Category Archives: Press Releases

22nd May 2018

Sesui named Best Cloud Service Provider


Oxford-based Sesui, creator of award-winning cloud communications software, was last night awarded Best Cloud Service Provider at the UK Cloud Awards.

The news follows a number of recent commendations for the business, including the prestigious Queen’s Award for Enterprise in Innovation in 2016 and Computing’s ‘Cloud Telephony Product of the Year’ in 2017 for Sesui Call Manager. And it builds further momentum for the business, ahead of next month’s Oxfordshire Business Awards, where Sesui’s shortlisted for the CIS Technology Excellence Award.

Sesui connects people to organisations when it’s critical they get through. Its team of problem solvers specialise in untangling communications systems and putting them into the cloud for organisations that provide a vital service, including those in healthcare, travel, manufacturing and the voluntary sector.

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15th May 2018

Sesui’s a finalist in two British awards for cloud innovation


Oxford-based Sesui, creator of award-winning cloud communications software, is proud to announce it’s a finalist in not one, but two awards celebrating innovation – the Oxfordshire Business Awards and the UK Cloud Awards. The news follows a number of recent commendations for the business, including the prestigious Queen’s Award for Enterprise in Innovation in 2016 and Computing’s ‘Cloud Telephony Product of the Year’ in 2017 for Sesui Call Manager.

Sesui’s the innovator of award winning cloud communications software that connects people to organisations when it’s critical they get through. It specialises in untangling communications and putting them into the cloud for organisations that provide a vital service, including those in healthcare, travel, manufacturing and the voluntary sector.

Sesui’s a finalist in a new hi-tech category of the Oxfordshire Business Awards – The CIS Technology Excellence Award – in recognition of its focus on advancing its business through the use of IT. And it’s a finalist in the ‘Best Cloud Service Provider’ category of the UK Cloud Awards.

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10th May 2018

Jai Medical Centres uses Sesui Cloud to offer 5,000 extra patient appointments a year


OXFORD-based cloud communications provider, Sesui, has been helping GPs and clinicians work remotely – a vital step in tackling rising caseloads and helping join-up primary care providers to deliver integrated care.

Sesui’s campaign into flexible working for a 24/7 NHS follows research that shows 1 in 5 UK doctors feel their current work life balance is poor and almost half believe current demands are unsustainable. However 45% believe that making patient calls from home could be the answer.

A key story to emerge from the campaign is Sesui’s work with London-based Jai Medical Centre. This five-surgery practice has:

• Adopted Sesui’s Virtual Contact Centre (VCC) to allow five specialist call handlers to answer calls across its five surgeries. In addition to improving the patient experience with no engaged tones, welcome messages and regular queue updates, the VCC has enabled Jai Medical to offer patients secure evening telephone appointments – amounting to 5,000 extra patient appointments a year.

• Installed 50 VoIP phones across five sites and adopted Sesui’s call management platform – Sesui Cloud Call Manager – to help its surgeries join up more effectively as one team. In doing so, Jai Medical has reduced call abandonment by 20% and improved its answering rate to 75% of patient calls within 60 seconds – in line with rigorous QR8 targets set for Urgent Care providers.

Practice Manager Suresh Vaghela said: “At least 90% of our GPs are working parents, so we had to think outside the box on how we could give them a better work life balance while addressing unmet patient needs. Flexible working is how we’ll start to make a difference.”

He added: “Our GPs securely access patient records from home so they can do their admin there – patient letters, reviewing results, booking consultations. They also work two extra hours a week from home to provide patient telephone consultations between 8pm and 10pm; amounting to 5,000 extra patient appointments a year.”

Supporting Sesui’s flexible working campaign, Dr Simon Abrams, Chair of Urgent Health UK said: “This is an important step in helping clinicians maintain a closeness with their patients and the communities they serve; preserving the personalisation of care that makes the NHS so effective. Flexible systems serve patients and clinicians, enabling both to make best use of modern environments. Technology can make a difference in the NHS, especially now when we need it most. We should all be thinking about how we design our systems to match the changes in the way ordinary people connect with technology.”

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15th March 2018

OMNIAGENTS, UNICORNS AND OTHER FANTASTICAL BEASTS – Sesui talks omnichannel at the Call and Contact Centre Expo


Sesui, the bright British innovator of award winning cloud call management software, will attend the Call and Contact Centre Expo (London ExCel, March 21 to 22) to talk unicorns, along with that most mythical creature of all… omniagents.

Manveer Mangat, Sesui CTO explains: “Omnichannel’s been a buzzword for a few years now, but in asking each agent to do it all, we’re asking for the impossible… omniagents. That one contact centre agent with the linguistic ability to be a gifted email writer, snappy Tweeter, capable call agent and vibrant video agent – all at the same time. You’d be correct in thinking they’re not just rare; they’re fictitious. And I’m afraid we’d have to agree.”

Mr Mangat added: “The reality is that contact centres need to evolve into customer experience hubs where no one agent is expected to do it all. Instead, specialised agents work together sharing data and insights, often remotely, to provide a more personalised 24-7 customer experience.”

Pursuing a true omnichannel strategy involves more than just creating a long list of “contact us” options. Taking the stage on Wednesday 21st, theatre 8 at 15:30, Mr Mangat will discuss his Top 5 Tips for getting omnichannel right:

1. Know your customer – blend traditional with digital channels
2. Know your business – match your channels to your operation
3. Know your agent – try skills-based routing
4. Be flexible – run distributed contact centres and offer flexible working
5. See the big picture – use real time reporting

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9th January 2018

UK Doctors Call for Flexible Working through the Cloud


One in five UK doctors feel their current work life balance is poor, and almost half (49%) believe current demands are unsustainable, according to new research from cloud communications provider Sesui.

The research – released today by Sesui, a Queen’s Award winner for Enterprise in Innovation – is detailed in a special report exploring how remote working through the cloud could help tackle the chronic GP shortage.

Based on research with 100+ UK doctors, and in-depth interviews with thought leaders across the NHS, the paper discusses how to make work, work for GPs in the face of rising workloads and mounting reforms for a 24/7 NHS. It outlines the transformative role of cloud communications: in enabling GPs and clinicians to work remotely, and in joining-up primary care providers to deliver integrated care.
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