5th December 2017

Small Action, Big Difference in the BBC Radio 4 Christmas Appeal 


With 1 in 200* people in the UK either homeless or living in inadequate homes, these bitterly cold days and nights are having an equally bitter impact. It’s something that’s been front of our minds in our eighth year supporting the BBC Radio 4 Christmas Appeal with St Martin-in-the-Fields. The Appeal’s set up to help thousands of homeless people or those in danger of losing their homes. Every year we provide “the magic behind the scenes” as Tim Bissett, Director of St Martin-in-the-Fields puts it, running the virtual contact centre that people call to make a donation via one of the many celebrity and volunteer call handlers. This year, our team wanted to take our support even further, so we headed into London to help get even more calls answered. Here’s our MD Lee Bryant, Head of Marketing and Strategy Oli White and our Support Managers James Hookins and Craig Owens, helping some of the many thousands of people across the UK who phoned in to make a donation.

We’re so very proud to find that some 20% more calls were received and answered on Sunday (3rd December 2017) than last year’s Appeal, and the calls were answered quicker than ever before, with callers waiting half the time of previous years. Our focus is always on making vital connections – a lost call is a lost donation – and this year Sesui Cloud Call Manager helped reduce call abandonment by a third.

And the donations keep coming. For the first time, people can continue to give money throughout the night using our automated PCI compliant credit card facility. And on the first night of the Appeal, more money was donated using this method than the total amount raised during last year’s Appeal.

If you can spare some money this Christmas, then please do call 0800 082 82 84 (calls are free from landlines or mobiles) to help people leave behind life on the streets and get the support needed to turn their lives around. Click here to read more about the Appeal and the tremendous work that The Connection at St Martin’s and the Vicar’s Relief Fund teams do to help tackle homelessness. And a huge thank you to all of the very generous people we spoke with on Sunday and everyone else who continues to phone in. Your small action will make a big difference.

* Reported by Shetler, 8th November 2017 using FOI data

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3rd December 2017

Radio 4 Christmas Appeal gets underway, supported by Sesui cloud communications


The BBC Radio 4 Christmas Appeal with St Martin-in-the-Fields launches today (Sunday 3rd December) to help thousands of homeless people or those in danger of losing their homes. Cloud communications provider Sesui will once again be working behind the scenes to ensure every call gets through.

As the festive season gets underway, latest figures show that almost 1 in 200 people in the UK are homeless or living in inadequate homes. Donations to the Appeal, now in its 91st year, are shared between The Connection at St Martin’s and the Vicar’s Relief Fund (VRF). The Connection, in London, helps people leave behind life on the streets through street outreach teams, a day and night centre and specialist services. The VRF offers a lifeline to help people into housing or to keep their home, right across the UK. In addition to shelter, last year’s record-breaking £2.85 million helped to get specialist support to those who needed it most.

“You don’t have to look very far to see homelessness. At the moment we’ll spend almost £10,000 a day trying to get people off the streets and back home or into accommodation where they’re warm and safe. But we can’t do it on our own,” said Mr Tim Bissett, Director of St-Martin-in-the-Fields.

Mr Bissett added: “For eight years Sesui has provided the magic behind the scenes making sure every call gets through. We’re a small team, and on top of our many online and postal donations, we’ll handle over 3,500 calls in just a number of days. The only possible way to manage all of this goodwill is through the cloud. Sesui’s virtual contact centre allows us to take up our posts, wherever we need to – be that London, Cornwall or Scotland – in order to get those calls answered.” (more…)

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6th November 2017

Sesui appoints Oli White as Head of Marketing and Strategy to drive growth trajectory


Sesui, British innovator of award winning call management software, has welcomed Oli White as Head of Marketing and Strategy. The appointment will support Sesui’s growth and business development amidst the rapidly growing demand for cloud communications solutions in the public and private sectors.

Oli joins from leading PaaS video capability TokBox, where he held the position of Marketing Vice President between offices in London and Silicon Valley with the primary goal of generating qualified leads for a growing global sales team. With 20 years’ experience within the telecommunications industry, working for companies including O2, Telefónica and Cable & Wireless, Oli is well placed to drive Sesui through its next phase of development with innovative, technology-based marketing. (more…)

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20th October 2017

Putting cloud communications on the agenda at Urgent Health UK


Last week, we headed to Birmingham for Urgent Health UK’s (UHUK) annual conference – our seventh year in attendance. A great opportunity to not only reconnect with familiar faces in the out-of-hours and urgent care space, but to hear the latest insights from frontline teams every day addressing the mismatch between demand and resourcing. The theme couldn’t have been more urgent for everyone in the room… ‘Getting to Grips with Integration and Working Together’. As event sponsor we got the chance to share our story, specifically on how we’ve been working with GPs up and down the UK to make flexible working – work.

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27th September 2017

Sesui wins 2017 ‘Cloud Telephony Product of the Year’ Award!


Computing, the UK’s leading business technology publication, has unveiled its 2017 Cloud Excellence Awards winners and Sesui is delighted to announce it has been named ‘Cloud Telephony Product of the Year’!

Designed to showcase the biggest and best in the industry, the Awards demonstrate how cloud can enable organisations to respond rapidly to changing market conditions – and to experiment with new ideas, products and tools – while being an incredibly efficient way to set up new infrastructure and platforms. The Awards were newly introduced this year making us one of the first ever winners, and aim to raise the profile of innovators in the cloud industry – from the most compelling products and vendors through to top use cases from end-user firms.

The Cloud Excellence Awards were presented at a glittering gala dinner that took place at the Hilton Tower Bridge in Central London; winners were announced by Computing’s Special Projects Editor, Tom Allen and special guest host and comedian Zoe Lyons. (more…)

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12th September 2017

Sesui to Attend 2017 Call Centre and Customer Services Summit


Sesui is excited to be attending the 2017 Call Centre and Customer Services Summit.  Bringing together suppliers, customers and industry experts, the Summit presents a unique opportunity for interactive seminars and valuable networking opportunities to discuss key industry changes and innovations. The event will be held on Monday 18th and Tuesday 19th September 2017 at the Hilton, Deansgate, in Manchester.

We will be attending the Summit, showcasing our award winning cloud-based Sesui Cloud Call Managers software, tailor made to help make your voice communications run smoothly.

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16th August 2017

Sesui wins ‘Best Cloud-Based Contact Centre – UK’


Corporate Vision, a leading monthly international publication in the corporate arena, has unveiled its 2017 Technology Innovator Awards winners and Sesui is delighted to announce it has been named ‘Best Cloud-Based Contact Centre UK’.

Now celebrating its third year, the Technology Innovator Awards is designed to showcase talented individuals, teams and firms that form the backbone of this dynamic industry. It aims to raise the profile of those whose innovative thinking and commitment to technology make the industry what it is today.

The win comes after Sesui was awarded two 2016 Technology Innovator Awards – the ‘CV Innovation Award’ for the Sesui i-App, and the award for ‘Most Pioneering Cloud-Based Contact Centre’.

Laura Hunter, Awards Co-ordinator, commented: “Technology is vital to everyday life, therefore it has been a real pleasure to be able to showcase those dedicated to making innovations happen. I would like to congratulate my winners and wish them the best of luck going forward.”

Read the Corporate Vision Technology Innovator Awards 2017 supplement for more information.

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4th August 2017

Sesui Sponsors Fifth Jai Memorial Golf Tournament


Each year, Sesui is a proud sponsor of the Jai Memorial Golf Tournament, which, this year, was organised in support of two life-changing charities: Hearts of Oak – The Oak Lodge School Foundation Trust and St Luke’s Hospice. The 2017 event took place on Saturday 15th July at the Aldenham Golf & Country Club and raised more than £3,500.

(more…)

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