We’re involved beyond the job, because we know that our clients provide vital services. They know we won’t stop until we find a solution to their problem. And when they call… we count our response in minutes, not days.
We love a conundrum – it means we’re great at solving the hardest client problems. From the unforeseen to the impossible – we look at the things they hadn’t considered or didn’t even know were possible.
When our clients place their trust in us, we take it seriously and throw everything behind it.
We never offer our clients something that has no benefit or that doesn’t solve their problems. We’d rather give an honest picture than over-promise and under-deliver. If that means we’re not right for you, we’re OK with that.
Eight years ago Sesui became one of the stakeholders in our vision for the future, and we made the decision to put our phone system in the cloud. Back then the cloud was a Silicon Valley buzzword and not particularly ‘NHS’. But we did it and very quickly saw results.
With telephone donations increasing year-on-year, it was important our contact centre solution could adapt and grow alongside the St Martin-in-the-Fields Christmas Appeal. Sesui provides us with a high level of insight from the call data, and the team works with us to refine the process for next time.
Sesui are proud to have received our ISO/IEC 27001 Information Security Management certification following a comprehensive audit from the leading organisation in the field, BSI.
“Our customers don’t care where the team is based. All they want to know is that we’re committed to supporting all of our European territories. And thanks to the Sesui Virtual Contact Centre, we’re able to give our customers the service they expect, in their own language.”
If you’re in the public sector, you can purchase our software in a faster and more cost-effective way through the government’s G-Cloud 10 framework, where we’re an approved Crown Commercial Supplier.
We’re one of just a handful of approved communications providers on Practice Index, set up to help practice managers find the very best partners for their organisation.
You can rest assured that we have: secure connections, devices and software; controlled access to our data; up-to-date devices; and full protection against viruses and other malware. All fully certified as part of the government’s Cyber Essentials scheme.
Kudos to Sesui for efficiently delivering a solid, scalable, real-time, flexible and responsive call management solutions across our ever-evolving environment.
When an OHES Environmental customer needs to contact us, it’s critical that they get through. Sesui supplies a level of reliability that means customers can call us and we can immediately meet their needs.
