When we started out in 2003, one of our first clients was an urgent care provider. We helped them to make sure that whenever a patient needed them, their vital call got through. This principle has remained core to what we do. We focus on making vital connections, whether that’s a patient needing medical advice, a traveller stuck at an airport, or someone reaching out to a voluntary organisation for help.
We’re problem solvers – it’s hardwired into our DNA.
In many organisations, communication has become far too complicated, often to the detriment of the customer experience and the ease at which things get done. We love fixing this. We look at every angle, often finding ways of working that you hadn’t even thought of, or didn’t even know were possible.
It’s just the way we think.
Our clients range from major global brands through to local GP practices. The one thing they all have in common is the need to be there and respond quickly when people need them.
We have a strong heritage in sectors where communications is vital, in particular healthcare, travel and the voluntary sector. Yet we find our solutions offer something unique to any organisation offering time-sensitive customer service.
We're reliable
We're reliable — our network's up 99.999% of the time
We've got a great track record
Our 100% track record — we've never lost a client due to poor performance
We're recommended
We're recommended — 95% of our clients recommend us to others
We're responsive
We're responsive — we'll make most client change requests within 2 hours
We're strong
We're strong — with 3 UK-based data centres using 6 carriers
We're privately owned
We're privately owned — a British company in business for 15 years
We're always here
We're always here — 24/7/365
We're secure
We're secure — Cyber Essentials Certified, PCI DSS Compliant
We're approved
We're approved — Crown Commercial Service provider, Practice Index Approved Supplier